How to Contact StubHub: Customer Service for Buyers and Sellers (2024)

Co-authored byEric McClure

Last Updated: July 13, 2024Fact Checked

Getting StubHub Support

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1. Call 1-866-788-2482. StubHub’s customer service line is available from 5:00 AM to 9:00 PM Pacific Time. While StubHub used to have a reputation for having really long hold times and for making it kind of tough to get a hold of someone, that has mostly changed these days. Want to bypass the robo menu? Press:

   • 1 if you bought tickets and you have a problem with them.
   • 2 if you have questions about buying tickets.
   • 3 if you sold tickets already and have an issue.
   • 4 if you have questions about listing tickets.
     • Pro tip: Each number appears to go to a different department. If you’re in a rush to talk to someone, press 4—it’s usually the fastest way to get someone on the line.

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1. 1

   Message StubHub on their Facebook page. The comments on StubHub's posts tend to be filled with other customers who are also annoyed, so StubHub won’t respond publicly if you comment on something. They often reply to DMs, though! Send them a message and someone will reply to you in a few hours at the most.

   • StubHub gets a lot activity from users on Facebook than it does on Twitter. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media.
2. 2

   Try DMing StubHub on their customer service Twitter account. StubHub actually has two Twitter accounts, but @TeamStubHub is designed specifically as a customer support page. They don’t appear to reply to comments, but DM them and they should respond soon.

   • The other Twitter account is a general page where they post announcements and news. If you don’t get a response on the customer service account, try the other page.

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1. Send an email to customerservice@stubhub.com. StubHub does not publicly list this email address anymore on their website, so you may not get a response. On the other hand, maybe with fewer people writing them emails you’ll get a much quicker reply!^[1]

   • If you’ve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help.

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1. Ask for help on StubHub’s forum. StubHub has a community forum where users and StubHub employees help folks out. This is a uniquely helpful way to reach out for assistance if you’re a frequent seller or buyer and you want guidance from multiple people. Submit your written post explaining the issue and wait for replies.

   • Search through past posts using the search bar at the top of the forum page. It’s possible that someone with an identical problem has posted for help before.

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1. 1

   Can you chat with StubHub online? You can chat with StubHub on Facebook or Twitter, but StubHub doesn’t have any kind of live chat service. It seems that they used to, but that option for contacting StubHub no longer exists.^[2]

2. 2

   How do I file a complaint with StubHub? StubHub asks that you call their customer service line first at 1-866-788-2482 before you file a complaint. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub’s legal department. They’ll respond within 30 days. Address the envelope:

   • StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute
     199 Fremont Street, 4th Floor
     San Francisco CA 94105
3. 3

   How do I get a refund from StubHub? If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. They will offer you either 120% credit on a future ticket purchase, or give you your money back.^[3]

   • StubHub will refund your money if an event is cancelled or moved.
   • StubHub will send you an email with instructions on how to claim your refund or credit.
4. 4

   Can you cancel orders and get your money back? This is a reasonably frustrating feature of StubHub, but no, StubHub will not give you your money back if you cancel an order you’ve already placed. StubHub’s reasoning is that it connects buyers and sellers, so giving you your money back would theoretically be unfair to the other party—not that this makes it any less frustrating.^[4]

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